6552 其他客戶和信息服務(wù)代表 Other customer and information services representatives - Immiknow NOC 

這個單元組包括客戶和信息服務(wù)代表，他們回應(yīng)詢問，并提供有關(guān)機構(gòu)的貨物，服務(wù)和政策的信息，同時提供客戶服務(wù)，如接收付款和處理服務(wù)請求。他們受雇于零售場所，聯(lián)絡(luò)中心，保險，電話和公用事業(yè)公司和整個私營和公共部門的其他機構(gòu)。 

This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors. 

6552 其他客戶和信息服務(wù)代表頭銜范例 Example Titles - Immiknow NOC 

* 賬戶信息店員 accounts information clerk 
* 公交信息員 bus information clerk 
* 投訴業(yè)務(wù)員 - 客戶服務(wù) complaints clerk – customer service 
* 聯(lián)絡(luò)中心代理 - 客戶服務(wù) contact centre agent – customer service 
* 禮貌前臺服務(wù)員 courtesy desk clerk 
* 客戶服務(wù)代表 - 呼叫中心 customer service representative – call centre 
* 查詢業(yè)務(wù)員 enquiries clerk 
* 信息秘書 - 客戶服務(wù) information clerk – customer service 
* 失物招領(lǐng)處辦事員 lost-and-found clerk 
* 訂貨處代理 order desk agent 
* 公共關(guān)系店員 public relations clerk 
* 旅游信息員 tourist information clerk 

6552 其他客戶和信息服務(wù)代表主要職責(zé) Main duties - Immiknow NOC 

以下是本單元組一些職業(yè)的主要職責(zé)總結(jié)：The following is a summary of main duties for some occupations in this unit group: 

* 零售場所的客戶服務(wù)代表當面或電話回答客戶查詢，并調(diào)查有關(guān)機構(gòu)的商品，服務(wù)和政策投訴; 安排退回商品的退稅，外匯和信貸事宜; 接收帳戶支付; 接收信貸和就業(yè)應(yīng)用。 
Customer service representatives in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications. 

* 聯(lián)絡(luò)中心代理接受客戶的商品或服務(wù)訂單，促進商品或服務(wù)，對查詢和緊急情況作出反應(yīng)，調(diào)查投訴和更新帳戶。 
Contact centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts. 

* 保險，電話，公用事業(yè)和類似的公司客戶服務(wù)代表解釋提供服務(wù)的類型和成本，訂購服務(wù)，提供有關(guān)索賠或賬戶信息; 更新賬戶; 開始計費和處理賠付; 接收服務(wù)費用。 
Customer service representatives in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services. 

* 信息服務(wù)代表通過回應(yīng)電話和親自查詢，給客戶和公眾提供有關(guān)貨物，服務(wù)，計劃，價格，法規(guī)和政策的信息。 
Information services representatives provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries. 

6552 其他客戶和信息服務(wù)代表任職要求 Employment requirements - Immiknow NOC 

* 通常需要完成中學(xué)學(xué)業(yè)。 
Completion of secondary school is usually required. 

* 可能需要完成一些大學(xué)或其他中專課程。 
Completion of some college or other post-secondary programs may be required. 

* 可能必需具備文員或銷售經(jīng)驗。 
Clerical or sales experience may be required. 

6552 其他客戶和信息服務(wù)代表附加信息 Additional information - Immiknow NOC 

* 隨著經(jīng)驗積累，可能晉升到主管職位。 
Progression to supervisory positions is possible with experience. 

6552 其他客戶和信息服務(wù)代表其他分類 Classified elsewhere - Immiknow NOC 

* 客戶和信息服務(wù)，主管 Customer and information services supervisors [6314](6314) 
* 在銀行及其他金融機構(gòu)的客戶服務(wù)代表（客戶服務(wù)代表 - 金融機構(gòu)） Customer service representatives in banks and other financial institutions (in [6551](6551) Customer services representatives - financial institutions ) 
* 普通票和信息代理（機票和服務(wù)代理） General ticket and information agents (in [6523](6523) Airline ticket and service agents ) 
* 接待員 Receptionists [1414](1414) 
* 零售售貨員 Retail salespersons [6421](6421) 
* 票務(wù)信息員（除航空）（地面和水上運輸票務(wù)代理，貨運服務(wù)代表及相關(guān)文員） Ticket and information clerks (except airline) (in [6524](6524) Ground and water transport ticket agents, cargo service representatives and related clerks ) 

6552 其他客戶和信息服務(wù)代表職稱頭銜 All titles - Immiknow NOC 

* 賬戶信息店員 accounts information clerk 
* 調(diào)整店員 adjustment clerk 
* 服務(wù)員，旅游展臺 attendant, tourist booth 
* 服務(wù)員，旅游信息辦公室 attendant, tourist information office 
* 汽車經(jīng)銷服務(wù)代表 automobile dealerships service representative 
* 法案投訴調(diào)查員 bill complaints investigator 
* 公交信息員 bus information clerk 
* 公交站牌信息店員 bus schedule information clerk 
* 公交服務(wù)信息員 bus service information clerk 
* 商務(wù)辦公服務(wù)代表 - 電信 business office service representative – telecommunications 
* 呼叫中心代理 - 客戶服務(wù) call centre agent – customer service 
* 索賠文員，丟失或損壞的貨物 claim clerk, lost or damaged goods 
* 文員，客戶服務(wù) clerk, customer service 
* 店員，維修服務(wù) clerk, maintenance service 
* 客戶服務(wù)店員 client service clerk 
* 補償劑 compensation agent 
* 投訴調(diào)節(jié)員 complaints adjuster 
* 投訴業(yè)務(wù)員 - 客戶服務(wù) complaints clerk – customer service 
* 投訴業(yè)務(wù)員 - 電話系統(tǒng) complaints clerk – telephone system 
* 投訴專員 - 客戶服務(wù) complaints specialist – customer service 
* 聯(lián)絡(luò)中心代理 - 客戶服務(wù) contact centre agent – customer service 
* 柜位查詢店員 counter enquiries clerk 
* 禮貌前臺服務(wù)員 courtesy desk clerk 
* 客戶信息服務(wù)的店員 - 保險 customer information service clerk – insurance 
* 客戶信息服務(wù)代表 - 零售 customer information service representative – retail 
* 客戶關(guān)系店員 customer relations clerk 
* 顧客滿意代表 customer satisfaction representative 
* 客戶服務(wù)顧問 customer service adviser 
* 客戶服務(wù)代理 customer service agent 
* 客戶服務(wù)助理 customer service assistant 
* 客戶服務(wù)店員 customer service clerk 
* 客戶服務(wù)監(jiān)督員 - 電話系統(tǒng) customer service monitor – telephone system 
* 客戶服務(wù)運營商 - 電話系統(tǒng) customer service operator – telephone system 
* 客戶服務(wù)代表 - 呼叫中心 customer service representative – call centre 
* 客戶服務(wù)代表 - 保險 customer service representative – insurance 
* 百貨信息店員 department store information clerk 
* 查詢業(yè)務(wù)員 enquiries clerk 
* 快遞和貨運信息員 express and freight information clerk 
* 醫(yī)院信息員 hospital information clerk 
* 酒店信息員 - 聯(lián)絡(luò)中心 hotel information clerk – contact centre 
* 呼入客戶服務(wù)代表 - 聯(lián)絡(luò)中心 inbound customer service representative – contact centre 
* 信息秘書 - 客戶服務(wù) information clerk – customer service 
* 研究者，賬單投訴 investigator, bill complaints 
* 亭信息員 kiosk information clerk 
* 失去索賠店員 lost claims clerk 
* 丟失或損壞的貨物要求店員 lost or damaged goods claim clerk 
* 失物招領(lǐng)處辦事員 lost-and-found clerk 
* 失物招領(lǐng)處的前臺服務(wù)員 lost-and-found desk clerk 
* 維修服務(wù)店員 maintenance service clerk 
* 商品交換店員 merchandise exchange clerk 
* 為了業(yè)務(wù)員 - 客戶服務(wù) order clerk – customer services 
* 訂貨處代理 order desk agent 
* 出站的客戶服務(wù)代表 - 聯(lián)絡(luò)中心 outbound customer service representative – contact centre 
* 價格信息員 price information clerk 
* 公共關(guān)系店員 public relations clerk 
* 公路運輸終端服務(wù)員 road transport terminal attendant 
* 路由供水和回水店員 route supply and return clerk 
* 服務(wù)顧問 service adviser 
* 服務(wù)顧問 - 汽車維修 service advisor – auto repair 
* 服務(wù)顧問 - 汽車維修 service consultant – auto repair 
* 服務(wù)代表，商務(wù)辦公 - 電信 service representative, business office – telecommunications 
* 服務(wù)作家 - 汽車維修 service writer – auto repair 
* 供應(yīng)和返回店員 supply and return clerk 
* 電話查詢業(yè)務(wù)員 telephone enquiries clerk 
* 旅游解說員 tourist booth attendant 
* 旅游信息員 tourist information clerk 
* 旅游信息辦公室服務(wù)員 tourist information office attendant 
* 旅游信息官 tourist information officer