1414 接待員 Receptionists - immiknow NOC - LEVEL C
接待員迎接到達(dá)辦公室，醫(yī)院和其他部門的人，指引來訪者到相應(yīng)的人或服務(wù)區(qū)，接聽和回應(yīng)電話，記錄信息，安排約會和執(zhí)行其他文書職務(wù)。他們受雇于醫(yī)院，醫(yī)療及牙科辦公室和整個公共部門和私營部門的其他辦事處。電話接線員也包括在該組。
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.
## 1414 接待員頭銜范例 Example Titles -immiknow NOC
* 接聽服務(wù)人員 answering service operator
* 預(yù)約店員 appointment clerk
* 業(yè)務(wù)受理員 business receptionist
* 牙科接待員 dental receptionist
* 接診員 hospital admitting clerk
* 醫(yī)療接待員 medical receptionist
* 辦公室接待員 office reception clerk
* 招待員 receptionist
* 總機(jī)接線員 switchboard operator
* 電話接線員 telephone operator
* 電話服務(wù)助理 telephone service assistant
* telereceptionist telereceptionist
* 長途話務(wù)員 toll operator
## 1414 接待員主要職責(zé) Main duties -immiknow NOC
以下是本單元組職業(yè)的主要職責(zé)總結(jié)：The following is a summary of the main duties for some occupations in this unit group:
* 接待員迎接來辦公室和其他機(jī)構(gòu)的人，引導(dǎo)他們到相應(yīng)的聯(lián)系人或服務(wù)區(qū)，親自通過電話提供一般信息，并可能執(zhí)行文書職務(wù)，并保持前臺安全和安全訪問列表。
Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
* 醫(yī)療和牙科接待員迎接患者，用手工或電腦系統(tǒng)安排約會，，接收并記錄服務(wù)支付情況，引導(dǎo)病人到相應(yīng)的區(qū)域。
Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
* 醫(yī)院接診員采訪患者以獲取和處理醫(yī)院和醫(yī)療服務(wù)所需的病人信息。
Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
* 電話接線員管理電話系統(tǒng)，推進(jìn)和完成客戶來電，如長途電話，繳納電話，手機(jī)無線電/電話和人對人電話，安排電話會議，為殘疾人士提供中繼電話服務(wù)，亦可計算和記錄計費信息。
Telephone operators operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
* 總機(jī)接線員管理電話系統(tǒng)或交換機(jī)以回答，放映和推進(jìn)電話，記錄消息，并提供所需要的信息，并可以執(zhí)行文書職務(wù)。
Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
* 接聽服務(wù)接線員接聽電話并記錄和傳遞信息。
Answering service operators answer telephones and record and relay messages.
* 各種機(jī)構(gòu)和商業(yè)設(shè)置的接待前臺引導(dǎo)顧客到相應(yīng)的區(qū)域，記錄預(yù)訂，處理信用卡檢查，收取款項，出具發(fā)票，安排旅游預(yù)訂和處理緊急情況。
Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
## 1414 接待員任職要求 Employment requirements - immiknow NOC
* 通常需要完成中學(xué)學(xué)業(yè)。
Completion of secondary school is usually required.
* 接受在職培訓(xùn)。
On-the-job training may be provided.
## 1414 接待員附加信息 Additional information - immiknow NOC
* 有些的接待員必須能雙語或多語履行職責(zé)。
Some receptionists are required to be bilingual or multilingual to perform their duties.
* 隨著經(jīng)驗積累，可能晉升為主管。
Progression to supervisory positions is possible with experience.
## 1414 接待員其他分類 Classified elsewhere - immiknow NOC
* 911調(diào)度員（調(diào)度員） 911 dispatchers (in [1525](1525) Dispatchers )
* 酒店前臺文員 Hotel front desk clerks [6525](6525)
* 其他客戶和信息服務(wù)代表 Other customer and information services representatives [6552](6552)
* 主管，總經(jīng)理辦公室和行政支持人員 Supervisors, general office and administrative support workers [1211](1211)
## 1414 接待員職稱頭銜 All titles - immiknow NOC
* 接待店員 admitting clerk
* 接聽服務(wù)接線員 answering service operator
* 預(yù)約店員 appointment clerk
* 業(yè)務(wù)受理 business receptionist
* 充電運營商 - 電話系統(tǒng) charge operator – telephone system
* 行政電話接線員 chief telephone operator
* 店員總機(jī)接線員 clerk switchboard operator
* 店員，醫(yī)院接診 clerk, hospital admissions
* 收集調(diào)用運營商 - 電話系統(tǒng) collect call operator – telephone system
* 牙科診所接待員 dental office receptionist
* 牙科接待員 dental receptionist
* 醫(yī)生的辦公室接待員 doctor's office receptionist
* 急診接待員 emergency admitting clerk
* 前臺文員（酒店除外） front desk clerk (except hotel)
* 入院業(yè)務(wù)員 hospital admissions clerk
* 醫(yī)院承認(rèn)店員 hospital admitting clerk
* 醫(yī)院的接待員 hospital receptionist
* 信息前臺服務(wù)員 information desk clerk
* 國際交易所運營商 - 電話系統(tǒng) international exchange operator – telephone system
* 長途電話運營商 long distance telephone operator
* 郵件和消息分發(fā)店員 mail and message distribution clerk
* 醫(yī)療診所接待員 medical clinic receptionist
* 醫(yī)療辦公室助理 medical office assistant
* 醫(yī)療辦公室秘書，接待員 medical office secretary-receptionist
* 醫(yī)療接待員 medical receptionist
* 辦公室接待員 office reception clerk
* 辦公室接待員 office receptionist
* 運營商 - 電話系統(tǒng) operator – telephone system
* 運營商，交換機(jī) operator, switchboard
* 運營商，電話接聽服務(wù) operator, telephone answering service
* 接待員 reception clerk
* 前臺文員，辦公室 reception clerk, office
* 前臺文員（酒店除外） reception desk clerk (except hotel)
* 招待員 receptionist
* 接待員，醫(yī)院 receptionist, hospital
* 接待員，醫(yī)療診所 receptionist, medical clinic
* 接待員店員 receptionist-clerk
* 接待員秘書 receptionist-secretary
* 接待員總機(jī)接線員 receptionist-switchboard operator
* 接待員電話運營商 receptionist-telephone operator
* 接待員打字員 receptionist-typist
* 秘書，接待員，醫(yī)療辦公室 secretary-receptionist, medical office
* 服務(wù)助理 - 電話系統(tǒng) service assistant – telephone system
* 總機(jī)接線員 switchboard operator
* 總機(jī)接線員，辦事員 switchboard operator, clerical
* 電話應(yīng)答服務(wù)運營商 telephone answering service operator
* 電話業(yè)務(wù)員 telephone clerk
* 電話接線員 telephone operator
* 電話運營商，長途 telephone operator, long distance
* 電話服務(wù)分析師 telephone service analyst
* 電話服務(wù)助理 telephone service assistant
* telereceptionist telereceptionist
* 長途話務(wù)員 toll operator
* 語音通信系統(tǒng)的操作員 voice communication system operator
