2282 用戶技術(shù)支持人員 User support technicians - Immiknow NOC - LEVEL B 

本組的技術(shù)人員對(duì)遇到計(jì)算機(jī)硬件和計(jì)算機(jī)應(yīng)用及通信軟件困難的計(jì)算機(jī)用戶提供一線技術(shù)支持。他們受雇于計(jì)算機(jī)硬件制造商和零售商，軟件開(kāi)發(fā)，呼叫中心和整個(gè)私營(yíng)部門和公共部門的信息技術(shù)單位。該組中的技術(shù)人員還受聘于獨(dú)立的技術(shù)支持公司，或者他們可能成為自雇人士。 

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed. 

## 2282 用戶技術(shù)支持人員頭銜范例 Example Titles - Immiknow NOC 

* 呼叫中心代理 - 技術(shù)支持 call centre agent – technical support 
* 客戶支持代表 - 系統(tǒng) client support representative – systems 
* 計(jì)算機(jī)幫助臺(tái)代表 - 系統(tǒng) computer help desk representative – systems 
* 計(jì)算機(jī)幫助臺(tái)主管 computer help desk supervisor 
* 硬件安裝技師 hardware installation technician 
* 硬件技術(shù)支持分析師 hardware technical support analyst 
* 幫助臺(tái)技術(shù)員 help desk technician 
* 軟件安裝技師 software installation technician 
* 軟件技術(shù)支持分析師 software technical support analyst 
* 系統(tǒng)支持代表 systems support representative 
* 技術(shù)支持分析師 - 系統(tǒng) technical support analyst – systems 
* 技術(shù)支持主管 technical support supervisor 
* 用戶技術(shù)支持人員 user support technician 

## 2282 用戶技術(shù)支持人員主要職責(zé) Main duties - Immiknow NOC 

用戶技術(shù)支持人員執(zhí)行部分或全部下列職責(zé)：User support technicians perform some or all of the following duties: 

* 遠(yuǎn)程或親自與遇到困難的計(jì)算機(jī)用戶溝通，確定和記錄遇到的問(wèn)題 
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced 

* 參考用戶指南，技術(shù)手冊(cè)和其他文件，研究和實(shí)施解決方案 
Consult user guides, technical manuals and other documents to research and implement solutions 

* 模擬或再現(xiàn)用戶所遇到的技術(shù)問(wèn)題 
Emulate or reproduce technical problems encountered by users 

* 就確定的困難，為用戶提供咨詢和培訓(xùn) 
Provide advice and training to users in response to identified difficulties 

* 針對(duì)確定的困難為用戶提供業(yè)務(wù)系統(tǒng)，網(wǎng)絡(luò)和上網(wǎng)支持 
Provide business systems, network and Internet support to users in response to identified difficulties 

* 收集，整理和保留一個(gè)問(wèn)題和解決方案日志，以備其他技術(shù)支持分析師使用 
Collect, organize and maintain a problems and solutions log for use by other technical support analysts 

* 參與重新設(shè)計(jì)應(yīng)用程序和其他軟件 
Participate in the redesign of applications and other software 

* 可以監(jiān)督本組其他技術(shù)支持人員。 
May supervise other technical support workers in this group. 

## 2282 用戶技術(shù)支持人員任職要求 Employment requirements - Immiknow NOC 

* 通常需要完成計(jì)算機(jī)科學(xué)，計(jì)算機(jī)編程或網(wǎng)絡(luò)管理程序的大學(xué)課程。 
Completion of a college program in computer science, computer programming or network administration is usually required. 

* 通常需要計(jì)算機(jī)編程或網(wǎng)絡(luò)管理的學(xué)院或其他課程。 
College or other courses in computer programming or network administration are usually required. 

* 一些雇主可能會(huì)要求軟件供應(yīng)商所提供的認(rèn)證或培訓(xùn)。 
Certification or training provided by software vendors may be required by some employers. 

## 2282 用戶技術(shù)支持人員附加信息 Additional information - Immiknow NOC 

* 隨著經(jīng)驗(yàn)積累，可能晉升到計(jì)算機(jī)編程，互動(dòng)媒體開(kāi)發(fā)，Web開(kāi)發(fā)或系統(tǒng)分析。 
Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience. 

## 2282 用戶技術(shù)支持人員其他分類 Classified elsewhere - Immiknow NOC 

* 計(jì)算機(jī)網(wǎng)絡(luò)技術(shù)人員 Computer network technicians [2281](2281) 
* 計(jì)算機(jī)程序員和互動(dòng)媒體開(kāi)發(fā) Computer programmers and interactive media developers [2174](2174) 
* 信息系統(tǒng)分析師和顧問(wèn) Information systems analysts and consultants [2171](2171) 
* 信息系統(tǒng)測(cè)試技術(shù)員 Information systems testing technicians [2283](2283) 

## 2282 用戶技術(shù)支持人員職稱頭銜 All titles - Immiknow NOC 

* 分析師，系統(tǒng)技術(shù)支持 analyst, systems technical support 
* 呼叫中心代理 - 技術(shù)支持 call centre agent – technical support 
* 客戶支持代表 - 系統(tǒng) client support representative – systems 
* 計(jì)算機(jī)幫助臺(tái)代表 - 系統(tǒng) computer help desk representative – systems 
* 計(jì)算機(jī)幫助臺(tái)主管 computer help desk supervisor 
* 硬件安裝技師 hardware installation technician 
* 硬件技術(shù)支持分析師 hardware technical support analyst 
* 幫助臺(tái)代理，技術(shù) help desk agent, technical 
* 幫助臺(tái)系統(tǒng)分析師 - help desk analyst – systems 
* 幫助臺(tái)主管，電腦 help desk supervisor, computer 
* 幫助臺(tái)技術(shù)經(jīng)紀(jì)人 help desk technical agent 
* 幫助臺(tái)技術(shù)員 help desk technician 
* 安裝技術(shù)員，硬件 installation technician, hardware 
* 安裝技術(shù)人員，軟件 installation technician, software 
* PC（個(gè)人電腦）支持分析師 PC (personal computer) support analyst 
* 軟件安裝技師 software installation technician 
* 軟件技術(shù)支持分析師 software technical support analyst 
* 主管，技術(shù)支持 supervisor, technical support 
* 系統(tǒng)支持代表 systems support representative 
* 系統(tǒng)的技術(shù)支持分析師 systems technical support analyst 
* 技術(shù)幫助臺(tái)代理 technical help desk agent 
* 技術(shù)支持分析師 - 系統(tǒng) technical support analyst – systems 
* 技術(shù)支持主管 technical support supervisor 
* 用戶技術(shù)支持人員 user support technician